Our local shipping are fulfilled by Ninja Van, South-east Asia fastest growing logistic company to provide us with a new age delivery solution.
As well as other trusted and reliable courier companies like UPS, Aramex, SF Express, Airpak etc. to fulfill for overseas orders via EasyParcel, a platform to compare and bring us the best delivery rates.
Bowtix will not be liable for any lost of mail for services adhered by these courier companies. But rest assured we will assist in any way possible with regards to the delivery process or send feedback on the delivery service you received.
For more information regarding shipping rates, please visit our FAQ section.
Track your order parcel here:
REPLACEMENT, RETURNS & EXCHANGE
RETURNS & EXCHANGE
Due to hygiene reasons and the custom nature of our products, we are unable to accept returns or exchange.
This includes change of mind, incorrect size estimation or misreading of product descriptions. There is strictly no returns or exchange on personalised or sales items; and items sold at Bowtix's pop-up events or affiliate stores.
For this reason, please ensure that you have the correct measurements for your little one and always read the product descriptions thoroughly to avoid unnecessary disputes that may arise.
We take every effort to inspect and test the durability of every product to ensure that they are in perfect working conditions and securely packed before dispatching.
Under no circumstances will we provide a refund or free-replacement for the damaged products, even if it is shortly after receiving. Please take responsibility to monitor your little ones when they are wearing accessories. Do not leave them unattended for their own safety, especially if they have a high tendency to chew a lot.
We are only running a small business and we apologise that we cannot promise a lifetime warranty.
Thank you for your understanding!